A new way to investigate, respond to and learn from alarms

Bring connected evidence, engineering knowledge, operational experience and AI into the work of alarm management.

Built around people. Grounded in established alarm management practice.

The Challenge

The information exists.
The understanding is fragmented.

Alarm problems rarely live in one place. History, performance, approved engineering records and the knowledge held by experienced people are often separated. Before teams can solve the problem, they first have to reconstruct the story.

SILO 1

arm & event history

What happened and in what order?

SILO 2

Performance analysis

Which patterns keep recurring?

SILO 3

Engineering knowledge

What was intended and approved?

SILO 4

Human experience

What do engineers and operators already know?

The opportunity is not another report. It is connecting the evidence.

The breakthrough

When information connects, new questions become possible.

Connected alarm evidence gives people a clearer view of the problem. AI can help explore relationships, revisit previous investigations and suggest lines of inquiry that would otherwise take significant effort to uncover.

Look for relationships

What changed before this alarm began recurring?

Reuse experience

Have we seen this sequence before, and what worked?

Challenge Assumptions

Does approved guidance reflect what operators experience?

AI helps people investigate and connect the dots. Engineering judgment, approved processes and human oversight remain central.

Put intelligence to work

From understanding a problem to doing something about it.

Three connected capabilities help teams move from investigation to response and follow-through, without losing the context along the way.

1. INVESTIGATION + AI ASSIST

Understand what matters

Explore alarm floods, nuisance behavior and recurring problems using connected history, performance, engineering context and AI-assisted inquiry.

Less searching. More informed investigation.

2. ALARM RESPONSE MANAGEMENT

Guide the operator response

Alarm Response Tickets help operators see response timing, follow approved guidance and record actions, observations and feedback.

Clearer response. A useful operational record.

3. MY WORKSPACE

Keep the work moving

See open response tickets, investigations, ownership and next steps, including what needs attention across shift handovers.

Shared visibility. Fewer dropped actions.

Important distinction

Guided Response uses approved information from rationalized alarms. An Alarm Response Ticket can also capture and track issues that require further review.

Learn and improve

Don’t start from zero. Start with what you’ve learned.

Every alarm investigation and operator response leaves valuable experience behind. Capture what happened, what people discovered and what worked, so the next team starts with knowledge rather than a blank page.

Make every experience count

Previous findings and operational knowledge become useful context for the next investigation, response or improvement decision. People remain responsible for evaluating the evidence and choosing the action.

The information foundation

The combined capabilities of ProcessVue Sequence, Analyser and Guardian provide connected alarm history, performance and engineering context. The Fabric is the architectural approach enabled by these products working together, not a separate product or governance system.

Built on established practice

Best practice hasn't changed. What's possible has.

Established alarm management standards and engineering disciplines still matter. The opportunity is to make them easier to apply consistently through connected information, collaboration and AI-assisted investigation.

Alarm Intelligence supports good engineering practice. It doesn’t replace it.

Where it leads

Investigation is just the beginning

From investigation and response to intelligent, connected alarm management across the enterprise.

Engineer-led rationalization

AI agents & controlled autonomy

Compliance & governance

Enterprise-wide rationalization, standards, templates & learning

Common questions

Your questions, answered.

Does AI make engineering decisions or change alarm settings?

No. AI supports investigation and insight. People retain responsibility for decisions, approval and change control. The AI Gateway does not write changes back to control systems.

Do we need to rationalize every alarm before getting started?

No. Investigation and issue tracking can provide value without a completed rationalization baseline. Guided Response depends on approved response information for the relevant rationalized alarm.

Is the Alarm & Event Data Fabric a separate product?

No. It describes the connected information foundation created through the complementary roles of ProcessVue Sequence, Analyser and Guardian.

See Alarm Intelligence in action

Bring us an alarm management challenge

Start with a recurring nuisance alarm, an alarm flood, an operator response issue or a difficult handover. See how connected evidence, people and AI can help make progress.